Frequently Asked Questions
All UK packages are sent via Royal Mail and are shipped Special Delivery Next Day.
For International shipping we offer 2 options
- Royal Mail International Tracked and Signed. This usually takes 5 - 7 for European and countries close to the UK, US, and REST OF THE WORLD can take 7 - 12 days. However please allow up to 25 days for delivery.
- DHL Express. Depending on location this can take from 1 - 2 days up to 7 days to be delivered. Please note, If selecting DHL courier shipping a contact phone number is required.
PLEASE NOTE that shipping time is once your item has been made and then shipped. It is not from order confirmation. As items are made to order this can take several weeks to make. The shipping time is from once you have received and updated shipping confirmation email with tracking.
Please note that customs charges may apply and TOMME is not responsible for these charges. Due to changes in UK shipping and customs we have updated our tax rates so International customers no longer pay any UK taxes to offset any customs charges you may receive.
PLEASE NOTE: Everything is handmade to order, I do not carry ‘stock’ or ‘backstock’ so the processing time is based on creating each bag as an order comes in. This can take up to 4 weeks due to the production process so please be aware of this.
I always try to get orders out as soon as I can and they are usually shipped sooner, however this time is realistic.
We currently offer the following payment options
- SagePay which accepts Visa, Visa Debit, Mastercard, Maestro, Diners Club, JCB
- Amazon Pay
- Klarna (UK only)
- Clearpay (UK only)
We work with both rubber and composite leather basketballs from sizes 1 - 7. Sizes are as follows ...
- Size 1 (16") - Micro
- Size 3 (22") - Mini
- Size 5 (27.5")
- Size 6 (28.5)
- Size 7 (29.5") - This is full size
Composite leather is a mix of rubber and leather and is very durable. The ball is prepared to prevent denting as much as possible, however in some of the smaller basketballs there can be some minor denting but I do as much as I can to avoid this.
All the mini Size 3 Nike Basketballs are made of rubber. I use the same leather handles and attachments however as it is rubber it is a thinner bag.
Each bag is a fully functioning bag and the size of the basketball is the space you have inside the bag. The lining is cotton or satin. Top handles are handmade of leather and hand stitched.
The material of the basketball bag is stated on each product listing so please refer to the listing for material.
We do accept refunds provided we are notified within 14 days of the product being recieved.
If you are not fully satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation for you. We do not cover return shipping.
Once the product is returned we will initiate the refund.